Privacy Policy
Effective date: September 14, 2026
CSI Custom Paint Inc. ("CSI Custom Paint," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit csicustompaint.com (the "Website"), request an estimate, subscribe to our newsletter, contact us, or otherwise interact with us online.
This policy applies to information collected through the Website. It does not replace any separate privacy notice or agreement that may apply to services provided through a third-party platform or under a written customer contract.
Information We Collect
Information You Provide
We may collect information that you choose to provide, including:
Contact information, such as your name, email address, telephone number, and mailing or service address.
Estimate and project information, such as the property location, requested services, project details, preferred timing, photographs, and other information you submit.
Newsletter information, such as your first name, last name, email address, subscription preferences, and unsubscribe requests.
Communications, including emails, form submissions, telephone inquiries, text messages, feedback, and customer-service records.
Transaction and account information associated with estimates, invoices, scheduling, and payment status. Payment card information is generally collected and processed by a third-party payment processor rather than stored by us in full.
Information Collected Automatically
When you use the Website, we and our service providers may automatically collect technical and usage information, including:
Internet Protocol address, browser type, device type, operating system, language, and general location derived from your IP address.
Pages viewed, links clicked, referring pages, dates and times of visits, and other information about how you use the Website.
Cookie identifiers and similar technologies used to operate the Website, remember preferences, measure performance, prevent misuse, and understand Website traffic.
You can adjust cookie settings through your browser and, when available, through the Website's cookie controls. Blocking some cookies may affect how the Website works.
How We Use Information
We may use information to:
Respond to inquiries and provide, schedule, and manage estimates and painting or finishing services.
Prepare estimates, communicate about projects, process payments, maintain business records, and provide customer support.
Send newsletters, updates, tips, and special offers when you have asked to receive them. You may unsubscribe at any time by using the link in the message or contacting us.
Operate, maintain, secure, troubleshoot, and improve the Website and our services.
Measure Website traffic and understand how visitors use the Website.
Comply with applicable laws, enforce our agreements, prevent fraud or misuse, and protect the rights, safety, and property of CSI Custom Paint, our customers, and others.
How We Disclose Information
We may disclose information in the following circumstances:
Service providers. We may provide information to companies that help us host and operate the Website, manage estimate requests and customer relationships, deliver email, provide analytics, process payments, maintain records, or support our business. These providers may use information only as permitted by their agreements with us and applicable law.
Professional advisers. We may disclose information to accountants, insurers, attorneys, consultants, and other advisers when reasonably necessary for professional services.
Legal and safety purposes. We may disclose information when required by law, legal process, or a valid government request, or when reasonably necessary to protect rights, safety, and property or investigate fraud and security concerns.
Business transfers. Information may be disclosed as part of a merger, financing, sale of assets, reorganization, acquisition, or similar business transaction, subject to applicable law.
With your direction or consent. We may disclose information when you ask us to do so or otherwise consent.
We do not sell personal information for money. We do not knowingly share personal information for cross-context behavioral advertising. If our practices change, we will update this policy and provide any choices required by law.
Third Party Services and Links
The Website may link to or use third-party services, including Jobber for estimate and customer-service functions, payment processors, social media platforms, map or review services, and website hosting or analytics providers. These parties may collect information directly from you and may use cookies or similar technologies. Their privacy practices are governed by their own policies, not this Privacy Policy. We encourage you to review those policies before submitting information.
Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including to provide services, maintain project and financial records, meet legal and insurance obligations, resolve disputes, and enforce agreements. Retention periods vary according to the type of information and the reason it was collected.
Your Choices and Privacy Requests
Marketing emails. Use the unsubscribe link in a marketing email or contact us. We may still send nonmarketing messages related to an estimate, project, payment, or other business relationship.
Cookies. Adjust your browser settings or use any cookie controls made available on the Website.
Access, correction, or deletion. You may ask us to provide access to, correct, or delete personal information we maintain about you. Some information may be retained when required or permitted by law, including project, tax, payment, warranty, insurance, and dispute records.
To submit a privacy request, email csicustompaintinc79@gmail.com or call 831-760-0232. Please describe your request and provide enough information for us to identify the relevant records. We may need to verify your identity before completing a request. We will respond as required by applicable law and will not discriminate against you for exercising a legally protected privacy right.
California Privacy Rights
California law may provide residents with rights concerning their personal information, including rights to know, access, correct, or delete certain information and, when applicable, to opt out of certain sales or sharing. These rights and the obligations that apply depend on the law and whether CSI Custom Paint meets the law's coverage requirements. We do not sell personal information for money or knowingly share it for cross-context behavioral advertising.
California's Shine the Light law permits certain customers to request information about disclosures of personal information to third parties for the third parties' own direct-marketing purposes. We do not disclose personal information to third parties for their own direct-marketing use without consent.
Browser Privacy Signals
Because there is no uniform industry standard for Do Not Track signals, the Website may not respond to those signals. Where required by applicable law, we honor recognized browser-based opt-out preference signals, such as Global Privacy Control, for the browser or device that sends the signal. Because we do not sell personal information or knowingly share it for cross-context behavioral advertising, an opt-out signal may not change how the Website operates.
Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No website, transmission, or storage system is completely secure, so we cannot guarantee absolute security. Please do not send sensitive financial information or passwords through ordinary email or an unsecured Website form.
Children's Privacy
The Website is intended for a general audience and is not directed to children under 13. We do not knowingly collect personal information from children under 13 through the Website. If you believe a child has provided personal information to us, contact us so we can review and delete it when appropriate.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will post the revised policy on this page and change the effective date. If a change materially affects how we use previously collected personal information, we will provide any additional notice required by law.
Contact Us
Questions or requests about this Privacy Policy may be directed to:
CSI Custom Paint Inc.
Email: csicustompaintinc79@gmail.com
Telephone: 831-760-0232
Website: https://www.csicustompaint.com